Complaints Policy

We aim for 100% customer satisfaction first time, on time every time. 

If for any reason our services fall below your expectation then we want to know so we can understand the issue and fix it.

If you have spoken to your tutor and require more help or guidance or feedback on something you are not happy with please contact Alan Campbell at alan@studyoraculi.co.uk . 

To assist you we have created a complaints form (below) to ensure all information required to deal with your complaint is gathered. 

Our Process

· All complaints will be logged at the first point of contact.

· Based on the perceived severity of the complaint at the first point of contact  responsibility will either remain with Alan Campbell or will be allocated to a team member. 

· As the complainant you can expect a written response within two days for verbal complaints and within a maximum of one week for written complaints. 

· We will make every effort to review and finally respond to you within the one-week period but in circumstances where this is not practicable, we aim to finalise within twenty-one days of your original complaint. 

· You will receive regular written updates on the progress of your complaint

The Company treats all complaints seriously and will always hope to resolve your complaint as quickly as possible and to your complete satisfaction.

Please Note: 

The Study Oraculi Limited Complaints procedure is full disclosure. The information will be held in line with the Data Protection Act and updated GDPR and will only be used for your complaint. You will be asked to confirm your consent at the bottom of the form. (Consent may not be required if the information is public).

Please complete the information below when submitting a complaint. This will assist us in thoroughly handling your complaint. 

Study Oraculi Limited Complaint Form

Personal   Details

First Name: 

Surname:

Relationship with Study Oraculi Limited

Your Daytime Contact Number:

Your E-mail Address:

Your Address:

Your Mobile Number:

Your Complaint

Please provide a concise summary of your complaint,   ensuring the following information is included if relevant:

1. What it is you are complaining about

2. The circumstances in which the complaint arose

3. An outlineof the events complained of, including the date/s the event/s took place, in   chronological order (please note that Study Oraculi Limited cannot   investigate complaints that are over a year old or subject to legal   proceedings)

4. Submission of your complaint constitutes a signed agreement in relation to our terms of the complaint as stated above. 

Please attach any documentary evidence such as legal or statutory findings, emails, letters, notes taken during communication and in order to assist us in understanding your grievance